πŸ” Exchange, Return, and Warranty Policy – Scndspark.shop

Last updated: November 2025
Contact: πŸ“§ uesvictory@gmail.com | 🌐 scndspark.shop

Scndspark.shop values customer satisfaction and complies with the Consumer Protection Code (Law No. 8.078/1990). Our goal is a safe, fair, and transparent shopping experience.

πŸ›οΈ 1. Right of Withdrawal (7-day period)

  • Customers may cancel online orders within 7 calendar days of receiving the product.

  • Conditions: product must be unused, with original packaging and labels.

  • Refund processed after product inspection.

Contact: uesvictory@gmail.com

πŸ”„ 2. Exchanges due to Defects or Manufacturing Issues

  • Applies within 30 days of receipt.

  • Options: free replacement, repair, or full refund.

  • Requires proof of defect (photos/videos).

Contact: uesvictory@gmail.com

🚚 3. Conditions for Exchange or Return

  • Product must be unused, unwashed, and undamaged.

  • Return with original packaging and all accessories.

  • Shipping costs:

    • Covered by Scndspark.shop for defects.

    • Customer pays if returning due to personal preference (β€œbuyer’s remorse”).

πŸ’³ 4. Refund

  • Processed within 10 business days after product verification.

  • Refund method:

    • Credit card β†’ reflected on next bill

    • PIX / bank slip β†’ direct deposit

🧾 5. Ineligible Products

  • No returns/exchanges for:

    • Customized or made-to-order items

    • Products showing use, washing, or damage

    • Sale or clearance items

♻️ 6. Used or Refurbished Products

  • Inspected and functional; minor cosmetic signs allowed.

  • Legal warranty: 30 days from receipt.

  • Defects during this period β†’ free repair, replacement, or refund.

Extended Cost Warranty (up to 1 year)

  • Repairs only charged for replaced parts, no service fee.

  • Available after legal 30-day period.

  • Requires proof of purchase and issue description.

Contact: uesvictory@gmail.com

βš™οΈ 7. Customer Service

Summary of Guarantees

  • 30-day free legal warranty (Consumer Protection Code)

  • Up to 1-year extended warranty (customer pays only for replaced parts)